Return & Refund Policy

1. Overview

This Return & Refund Policy applies to services provided by A.B.S. Global Factoring AG ("Company", "we", "us"). As a financial services provider, our services differ from physical goods, and the terms below govern cancellations, refunds, and disputes related to our factoring, BNPL, debt collection, and private billing services.

2. Right of Withdrawal (Consumer Contracts)

For business clients (B2B), the right of withdrawal under consumer protection laws does not apply. However, we provide the following cancellation terms:

• Initial consultation and contract signing: Clients may cancel an unsigned agreement at any time with no penalty.
• Signed agreements: Subject to the specific cancellation terms outlined in the individual service agreement.

3. Factoring Service Cancellation

Clients may terminate factoring agreements with written notice as specified in their individual contract, typically 30 to 90 days. Upon cancellation:

• All outstanding receivables purchased before the cancellation date will be settled according to the agreement terms
• Fees accrued prior to the cancellation date remain payable
• Any credit balances will be refunded within 30 business days of final settlement
• No early termination penalties are charged

4. quickpaid (BNPL) Service Cancellation

For quickpaid purchase financing:

• Financing requests that have not yet been disbursed may be cancelled at no charge
• Disbursed financing amounts are subject to the repayment terms in the financing agreement
• Early repayment is permitted without penalty in most cases

5. Debt Collection Service Cancellation

For debt collection services:

• Cases not yet initiated may be cancelled at no charge
• For cases in progress, fees for services already rendered are non-refundable
• Collected amounts will be remitted to the client minus applicable fees per the collection agreement

6. Private Billing Service Cancellation

For private billing (GOÄ) services:

• Cancellation terms are specified in the individual service agreement
• Bills already processed and submitted are subject to the standard settlement process
• Service fees for completed billing cycles are non-refundable

7. Fee Disputes

If you believe a fee has been incorrectly charged:

• Contact our billing department within 30 days of the fee being charged
• Provide documentation supporting your dispute
• We will investigate and respond within 15 business days
• If an error is confirmed, the incorrect fee will be refunded in full

8. Refund Processing

Approved refunds will be processed using the original payment method whenever possible. Refunds are typically completed within 30 business days of approval. We will notify you when the refund has been initiated.

9. Chargebacks

If you initiate a chargeback with your payment provider, we will provide all relevant documentation to demonstrate the validity of the charge. We encourage you to contact us first to resolve any billing concerns before initiating a chargeback.

10. Force Majeure and Exceptional Circumstances

In exceptional circumstances such as force majeure events, regulatory changes, or insolvency, refund terms may be adjusted on a case-by-case basis. Please contact us to discuss your specific situation.

11. How to Request a Refund or Cancellation

To request a cancellation or refund, please contact us in writing:

A.B.S. Global Factoring AG
Mainzer Straße 97
65189 Wiesbaden, Germany

Email: info@abs-ag-fn.it.com
Phone: +49 (611) 977 10 0

Please include your contract or client reference number to expedite processing.

12. Policy Updates

We reserve the right to update this Return & Refund Policy as needed. Changes will be published on this page, and where material, we will notify clients directly.